Shipping & Policies

Welcome

Welcome to my shop! I hope you enjoy your custom knit piece...I know I enjoyed making it for you. All items are made to order in a dog and cat-friendly environment. I do my best to ship all in-stock items within one business day (same day if I can manage it!).

Payments

Payment is accepted through Etsy Direct Pay. Once payment is received, your item will be shipped.

Digital downloads

Your files will be available to download once payment is confirmed.

Shipping

Items will be shipped via USPS, but expedited shipping is available at an additional cost. Please contact me for additional shipping information.

Refunds

Pre-made and non-personalized items may be returned in their original condition within 7 days for a refund of the item cost, shipping costs are non-refundable. Non-personalized items may be exchanged if returned in their original condition within 7 days; purchaser bears all shipping costs associated with exchange. Custom (made-to-order) items are not able to be exchanged or returned. Custom (made-to-order) orders may not be cancelled for a refund once work has started on those items. Any custom (made-to-order) order may be cancelled for a full refund if materials for your order have not yet been purchased by me. Please note, however, that I generally purchase materials immediately after I receive your order. If materials have been purchased, but work has not yet started, you may cancel the order and receive a 70% refund.

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